Shipping Policy
What is the cost of shipping?
Geum offers FREE Standard Shipping on all orders. All shipments are insured and are risk-free.
What if my jewelry gets lost during shipment? Are the shipments insured?
Geum takes every precaution to ensure that your order arrives safely we fully insure your package from the moment it leaves from our office to when it arrives at your door, and we require a signature for all packages.
How long will it take for my jewelry to arrive?
Please
note that we have a Standard Processing time of 7-12 Working days prior
shipping.
Domestic:2-4 business days.We also
offer next day delivery, additional costs may arise.
US: Express
shipping (3-5 Business Days (excl. weekends))
United Kingdom, Canada, Germany, Mexico, Japan, Netherlands, Ireland, Belgium, France,
UAE, Italy, Sweden, Denmark, Finland, Austria
Express
Delivery: 3-7 Business Days
All other
countries:
Express
Delivery: 3-7 Business Days
Please
note: Our carrier is operating with the utmost caution to deliver orders safely and quickly but due to any unforeseen delays on the customs or courier's end, your orders might take a little longer.
We also offer Standard shipping if required .
Which shipping companies do you use?
We primarily use UPS, FedEx, and DHL for all orders.
Can I track my jewelry's journey in mail ?
Absolutely! We’ll always send a tracking number via as soon as the order is shipped. With this number you can track your order at the carrier’s site. You can also send us a quick message and we'll be happy to track it for you.
Can I have my order shipped as a gift ?
Our beautiful pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice. We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere - just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!
Will I have to pay for International taxes and duties ?
Geum cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply. In rare cases you might be contacted by customs to submit an invoice. In this case, you can simply forward our order confirmation email which you’ve received when placing your order. If you should decide to decline a package you will be refunded minus a fee for returning the item to us once it is restocked.
What if I need an item sooner than the date listed on the website?
Every Jewelry on our website is carefully crafted at the time of order. Please contact us in case you need your order sooner. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.
How is my order packaged?
All our orders are shipped in secure, non-descript packages. Within the package, you’ll find Geum’s branded box that can be used for gifting or storage
Can I include a personalized gift message with my purchase?
Yes, you may leave your message in the personalized gift message box on the cart page, and we’ll send it along as a handwritten note.
